Shipping policy

Where We Ship

Dr. Knot currently ships physical orders only to addresses within the United States. We do not offer international shipping at this time.

Order Processing

Our warehouse begins processing orders quickly. Orders received during warehouse operating hours are normally picked and shipped the same business day. Orders placed after hours, on weekends, or on holidays are normally picked and shipped the next business day.

Processing time is separate from carrier delivery time. During unusually high order volume, severe weather, carrier disruptions, or other circumstances outside our reasonable control, processing or delivery may take longer. If we learn that we cannot ship within the processing time stated above, we will notify you promptly, provide a revised shipment date when available, and give you the option to agree to the delay or cancel the unshipped order for a full and prompt refund. If we cannot obtain any consent required by law, we will cancel the affected order and issue the required refund.

Shipping Methods and Delivery Estimates

Available shipping methods, charges, and estimated delivery times are displayed at checkout. Delivery timing depends on the shipping service you select and begins after the carrier accepts the package.

Carrier delivery dates are estimates, not guarantees, unless the selected carrier service expressly states otherwise. Dr. Knot is not responsible for carrier delays outside our reasonable control, but we will help you investigate a delayed shipment.

Tracking

When tracking is available, we will send tracking information to the email address or other contact method provided with the order after the package ships. Tracking activity can take time to appear after the carrier receives the package.

Address Changes and Order Cancellations

Because orders may be sent to the warehouse immediately, contact us as soon as possible if you need to change or cancel an order. We cannot guarantee an address change or cancellation after an order has entered fulfillment or shipped.

Customers are responsible for providing a complete and accurate delivery address. If a carrier returns a package because the address supplied at checkout was incorrect or incomplete, contact us so we can review the available reshipment or refund options.

Lost, Damaged, or Incorrect Shipments

If tracking shows a package as delivered but you cannot locate it, first check the delivery area, household members, neighbors, and any carrier notice. Then contact the carrier and Dr. Knot so the shipment can be investigated.

If your package arrives damaged, contains the wrong item, or is missing an item, email info@thedrknot.com as soon as possible. Include your order number and, when helpful, photos of the package and item.

Returns

Returns are governed by our Refund Policy. Eligible physical products may be returned for any reason within 30 days after delivery, and Dr. Knot provides prepaid return shipping.

Questions

For shipping questions, email info@thedrknot.com or use our Contact Dr. Knot page.