Refund policy

30-Day Money-Back Guarantee

We want you to feel confident trying Dr. Knot. Physical products purchased directly from thedrknot.com are covered by a 30-day money-back guarantee. You may request a return for any reason within 30 days after your order is delivered.

Sale-priced physical products are included in this guarantee.

Start a Return

To request a return, email info@thedrknot.com or use our Contact Dr. Knot page. Please include your name, order number, and the item you would like to return.

If your request is made within the 30-day return period, we will send you a prepaid return shipping label and instructions. Dr. Knot pays the return shipping cost. Please do not send an item back before receiving return instructions from us.

Return the product with all included parts and accessories and package it securely. Normal use during the 30-day guarantee does not prevent a return. We may reduce a refund only when parts are missing or an item has been damaged through misuse or handling beyond normal product use, to the extent permitted by law.

Refund Amount and Timing

After we receive and inspect the return, we will issue the eligible refund to the original payment method. The refund includes the product price, applicable taxes, and any standard outbound shipping charge paid at checkout.

Charges paid for expedited or upgraded shipping beyond the standard shipping charge are not refundable unless the return is caused by a defective or damaged product, an incorrect item, or another Dr. Knot fulfillment error. Dr. Knot-paid return shipping is not deducted from your refund.

We normally issue approved refunds within 7 business days after receiving the return. Your bank or card provider may need additional time to post the credit to your account.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us as soon as possible at info@thedrknot.com and include your order number and, when helpful, photos of the issue. We will review the problem and work with you to make it right.

Exchanges

If you would like a different item, contact us. In most cases, the fastest option is to return the original item and place a new order.

Digital Products

Digital products, downloads, courses, app access, and other digitally delivered content are not refundable after purchase or delivery, except where a refund is required by law. If you have trouble accessing a digital purchase, contact us so we can help.

Subscriptions and Recurring Products

You may cancel a subscription or recurring product at any time before the next charge. Once canceled, you will not be charged for the next scheduled purchase. Cancellation does not create a refund for a digital product, a current subscription period, or a charge that was completed before cancellation, except where required by law.

Questions

For return or refund questions, email info@thedrknot.com or use our Contact Dr. Knot page.